If you're not seeing the results you hoped for within 30 days, send it back — no questions asked.

Our promise to you: We want you to feel confident in every product you try. Give it a real chance, and if it's not the right fit for your hair — we'll make it right.

Because finding what works for your hair shouldn't feel like a risk.

We aim to process orders within 24–72 hours so your products get to you as quickly as possible. Depending on your location, your order should arrive within 5–10 days.

Need to swap or send something back? No stress — we'll make sure it's smooth, fast, and hassle-free.

Not seeing the results you were hoping for? We understand — everyone's hair is different, and we want to make it right.

If our product isn't the right fit, you're covered by our 30-Day Satisfaction Guarantee.

To start a return or request a refund, check our Return and Refund Policy or reach out to us at hello@zellumira.com.

We keep it simple and stress-free — your experience matters to us.

We process orders quickly to make sure your package ships as soon as possible. If you need to make changes or cancel your order, please email us at hello@zellumira.com within a few hours of placing it, and our team will do their best to help before it ships.

Every Zellumira product is made with care and tested for quality. If you ever receive a defective item, please contact us within 30 days of delivery and we'll work with you to find the best solution.

We’re so sorry if your order arrived less than perfect. Please send a photo of the damaged packaging or item to hello@zellumira.com, and we’ll make it right.

Mistakes happen, but we'll fix it right away. Just send your order number and a quick photo of the item you received to hello@zellumira.com, and we'll make it right as quickly as possible.

You can pause or cancel your subscription at any time through your customer account—no commitments and no hassle. Simply log into your account, go to My Subscriptions, and choose whether you’d like to pause or cancel. Once canceled, you won’t be charged again, and any orders already processed will still be delivered.

If you need help at any point, our support team is always happy to assist.