If your dog isn’t calmer, cozier, and more relaxed within 30 days, send it back — no questions asked.

Our promise to you: If your product doesn’t bring peace to your dog and comfort to your pawamily, we’ll make it right. Try it out, see the difference, and if it doesn’t help your furry best friend unwind — it’s on us.

Because dogs deserve calm. And so do you.

We aim to process orders within 24–72 hours for a speedy delivery experience. Depending on your location, your order will be shipped and should arrive at your doorstep within 5–10 days.

Need to swap or send something back? No stress — our team’s here to make sure it’s smooth, fast, and painless. Because your dog’s calm matters.

Didn’t bring the calm you expected? Didn’t see your dog more relaxed, cozy, and at ease? We got you.

If our product doesn’t help your dog settle and unwind — you’re backed by our 30-Day Calm Guarantee.

If you need to return something or get a refund, check our Return and Refund Policy or email us at hello@zellumira.com.

We keep it simple, easy, and stress-free — because every dog deserves calm.

We process orders quickly to make sure your package ships as soon as possible. If you need to make changes or cancel your order, please email us at hello@zellumira.com within a few hours of placing it, and our team will do their best to help before it ships.

Every Zellumira product is made with care and tested for quality. If you ever receive a defective item, please contact us within 30 days of delivery and we’ll replace it free of charge.

We’re so sorry if your order arrived less than perfect. Please send a photo of the damaged packaging or item to hello@zellumira.com, and we’ll make it right with a replacement or refund.

Mistakes happen, but we’ll fix it right away. Just send your order number and a quick photo of the item you received to hello@zellumira.com, and our support team will ship the correct one ASAP.

You can pause or cancel your subscription at any time through your customer account—no commitments and no hassle. Simply log into your account, go to My Subscriptions, and choose whether you’d like to pause or cancel. Once canceled, you won’t be charged again, and any orders already processed will still be delivered.

If you need help at any point, our support team is always happy to assist.